Privacy policy

General Terms and Conditions of Purchase and Use

1. Introduction

This document, together with the documents referred to herein (the "Terms"), sets out the general terms governing the use of this website, u-a.ae, and the purchase of products on it.

Please read these Terms and the Privacy and Cookies Policy carefully before using this website. By using this website or placing an order, you agree to be bound by these Terms and our Data Protection Policies.

If you do not agree to the Terms and Data Protection Policies, do not use this website.

These Terms may be amended periodically. It is your responsibility to read them regularly, as the Terms in effect at the time of use or contract are the applicable Terms.

For questions regarding the Terms or Data Protection Policies, you can contact us via our social media channels.

2. Our Content

Products are sold through this website (u-a.ae) under the name ARABIA AND UNIVERSE by the seller.

3. Your Details

When you visit our website:

  • You must ensure that your personal data, as provided to us, complies with our policies.
  • By providing your information, you consent to its processing and confirm that the details are correct and accurate.

4. Using Our Website

By using this website and placing orders, you agree to:

  1. Use the website only for legitimate inquiries and purchase orders.
  2. Avoid submitting false purchase orders. We reserve the right to cancel such orders and alert relevant authorities.
  3. Provide accurate and truthful contact information (e.g., email, postal address). Per our Privacy and Cookies Policy, you consent to us using this information to contact you regarding your order.

Failure to provide the necessary information will prevent you from placing an order. By placing an order, you confirm that you are over 18 years old and legally capable of entering into binding contracts.

5. Availability of the Service

Delivery services are available within and outside the United Arab Emirates. Delivery fees are paid by the customer in all cases.

6. Availability of Products

All product orders are subject to availability. If there are supply issues or items are out of stock, we reserve the right to provide alternative products of similar or higher quality.

If you do not wish to accept these alternatives, we will refund the amount paid.

7. Refusal to Process Orders

We reserve the right to:

  • Remove any product from the website.
  • Modify any content.
  • Refuse to process an order after sending the order confirmation in exceptional circumstances.

We are not liable to you or third parties for such actions.

8. Delivery

We aim to confirm delivery before the specified date or, if not stated, within a maximum of 15 days from the order confirmation date. Delivery may be delayed due to unforeseen circumstances.

If we cannot meet the delivery date, we will notify you and provide options:

  • Continue your purchase.
  • Select a new delivery date.
  • Cancel the order with a full refund.

Deliveries are not made on Fridays, Saturdays, or public holidays.

9. Transfer of Risk and Title to Products

Products become your responsibility upon delivery. Ownership transfers upon full payment, including delivery charges, or upon delivery—whichever occurs first.

Arabia and Universe is not liable for indirect losses (e.g., loss of profits) due to events beyond reasonable control, such as natural disasters, strikes, or government actions.

10. Price and Payment

Prices are as displayed on the website unless an obvious error occurs. If a pricing error is discovered after you place an order, we will contact you to:

  1. Confirm the order at the correct price.
  2. Cancel the order and refund any payments.

Prices include VAT but exclude delivery charges, which are calculated separately. Prices may change without affecting orders for which confirmation has already been sent.

We accept payments via:

  • Visa
  • Apple Pay
  • Cash on delivery

11. Value Added Tax (VAT)

All purchases are subject to VAT as per applicable regulations.

12. Intellectual Property Rights

Unless explicitly stated, all intellectual property rights to the website content are owned by Arabia and Universe. You are granted a limited license to view the material on this site, subject to these Terms.

13. Restrictions

You are prohibited from:

  1. Publishing website material in any media.
  2. Selling, licensing, or marketing website content.
  3. Publicly performing or displaying website content.
  4. Using the website in a manner harmful to its operation or accessibility.
  5. Engaging in unlawful activities on the website.
  6. Performing data mining, harvesting, or similar activities.
  7. Using the website for advertising or marketing without consent.

Access to certain areas of the website may be restricted. Your user ID and password must remain confidential.